Are your relationships resting on a strong foundation of trust?  If so, you may be among the 49% of people in the US who say they have a high level of trust in others.

But, here’s the rub:  if 49% trust others that means 51% aren’t so trusting.  What’s that about?  While I can’t account for the whole story, I believe I have a useful perspective on part of it because trust is at the heart of what makes relationships work.

When trust is present in a relationship there is a sense of ease, reliability and predictability.  The presence of trust helps us to relax and feel safe.  We need trust in our relationships – at home, in the workplace, in our communities.  Trust is its own social capital and it’s value – priceless.

You may be in an important relationship where you want to strengthen trust.  It’s not bad, but it certainly could be better.  Or, perhaps you’re forming new relationships – in your love life, in a new or extended family, on in your professional life.  Or you may be facing the uphill challenge of needing to repair trust and credibility in a damaged or broken relationship.

When clients talk with me about their challenges with building or repairing trust, and ask how to proceed, my recommendation is often the same.  It’s a straightforward, simple suggestion:  going forward, keep your word.  Say what you mean.  Promise only what you intend to deliver.

Even when you’re uncomfortable saying “No,” don’t agree to anything you know you’re not going to do because you don’t want to, don’t have the authority to execute, or because of some other constraint you won’t or can’t follow-through.

Broken agreements are at the heart of most damaged and dysfunctional relationships, both in the workplace and at home.  If you’re not going to keep a commitment you made, tell the affected person or parties, as soon as possible.  Offer a sincere apology for not following through on what you said.

Keeping your word is an act of honor and accountability.  It makes you stand out as trust-worthy when people know they can count on you to keep the promises you make, and when you can’t, they know you’ll give them the respect of informing them directly and early.

Boost the trust level in your relationships.  The trust you earn by keeping your word will open doors and keep them open.